HyggeB | Returns & Exchanges

Our 30-Night Snuggly Trial applies only to new customers' first order at HyggeB on full-priced and specific items only.

This includes the Bamboo Lyocell Signature Bundle, sheet sets, and duvet covers.

We accept your return and give you a full refund if you do not like our product. Items have to be returned in their original packing. However,
you'll be charged a Return Fee of 40 USD for shipments in the USA and 30 SGD for shipments in Singapore to cover our delivery and handling cost).

We seek your kind understanding as used returned products will not be returned to the inventory for sale due to the nature of our products and hygiene purposes.

Simply drop us an email at support@hyggeb.com with your order number and email address associated to the order and we'll guide you through the
return procedure.

How do I return my products?

Please contact us at support@hyggeb.com with your order number and email address associated with the order.

How are the refunds processed?

Refunds are issued in the original payment form, minus any delivery and handling costs that may have been charged, eg. Visa payments will be refunded via the Visa card used on the original purchase.

Postage and return postage costs are non-refundable (including postage costs for customers who enjoyed free delivery).

I bought the wrong item, can I do an exchange?

Exchange is available for wrong products bought within 30 days from delivery, excluding return postage costs. Store credit will be provided where an exchange product is unavailable. Used or washed items are not allowed for an exchange due to hygiene purposes.

My item is faulty, what do I do?

HyggeB takes extreme care and effort in ensuring our goods are of the highest quality. If you find our product is faulty, or we have not delivered what you ordered, please email to support@hyggeb.com with a photo, written description of the issue, and your order number so we can provide you with a prepaid postage label and detailed return instructions.

Can I get refund for wrong item purchased?

No, we do not issue refunds for wrong item purchased. Only store credit or exchange is available.

How long does the refund take?

Please allow up to 7 business days from warehouse delivery for returns to be processed.

Return & Exchanges